Helping founder-led rural businesses tell their story and create experiences people never forget.

Customer Experience • Founder Stories • Business Growth

Hospitality is changing. Today your guests aren’t simply choosing where to eat, shop or stay. They’re choosing how they want to feel.

Every founder-led business has a story.

Whether you run a farm shop, artisan food business, country house, tearoom, bakery or visitor destination, the businesses people remember are those where the story, the experience and the people all work together. Through customer experience consultancy, founder storytelling and strategic business support, I help independent rural businesses strengthen what already makes them special.

Customer Experience Matters.

The most successful businesses don’t leave the customer experience to chance. They design it. The welcome. The atmosphere. The conversations. The little details. The reasons people recommend you to friends. The businesses that thrive aren’t always those with the biggest marketing budgets or the widest range of products.

They’re the ones people remember.

Small, thoughtful improvements throughout the customer journey can increase visitor spend, encourage repeat visits and create loyal advocates who tell others about your business.

Every founder has a story worth telling.

Behind every successful rural business is a person who had an idea, took a risk and built something worth sharing. Founder Stories combine documentary-style interviews with customer experience consultancy, helping businesses uncover what makes them unique while creating lasting content for websites, YouTube and social media.

Start with a complimentary Experience Review .
Curious what your customers really experience?
This complimentary 10-minute review highlights simple opportunities to strengthen your customer journey and
identifies improvements that could increase customer loyalty, recommendations and revenue.
Book Your Free Review

Download NOW!

MISSION
"My mission is to help founder-led rural businesses create experiences people remember and stories worth sharing. I believe the most memorable businesses are built on more than great products or beautiful places. They create spaces where people gather, connect and feel something meaningful through food, atmosphere and thoughtfully designed experiences. It’s often the smallest details—a gesture, a conversation, a feeling of being genuinely welcomed—that leave the greatest impression. When those moments are created with intention, they don’t simply shape an experience… they become the story people tell afterwards".
Tina Jesson: Customer Experience Consultant | Founder Story Producer & Presenter

Ways to Work with Tina

Customer Experience Consulting

Helping founder-led rural businesses create customer journeys that encourage loyalty, recommendations and repeat visits.

Learn more

Founder Stories & Experience Review

Documentary-style interviews that uncover the people, passion and purpose behind your business, creating long-form films, podcasts and marketing content that builds trust and connection.

Discover Founder Stories

Experience Growth Programme

Strategic consultancy combining customer experience, storytelling and practical business development to help you grow without losing what makes your business special.

Explore the Programme

"Tina worked with the Redrow Marketing Team to create an experiencial service for our clients which improved our bottom line significantly."

Simon Bennett
Marketing Director, Redrow Homes

"Tina worked with the event production team to create 4 room sets, an interactive consultancy area and worked with vendors to help us produce an interactive feature and sell more tickets."

BBC Good Homes Show
Event Production Team

"I am so charged up and better able to focus with your advice & coaching. Thank you for making the VIP area of Wellbeing Fest Event such as success - we'll be doing it again next year"

Karmen Fink
Founder, Wellbeing Fest

Join The Xperience Academy

because
YOU DESERVE MORE
more clients, more sales, more impact, more money, more security
and MORE FUN!

Customer Experience Consulting

Founder Stories & Experience Review

Experience Growth Programme

becauseYOU DESERVE MOREmore clients, more sales, more impact, more money, more securityand MORE FUN!

AS SEEN ON

because
YOU DESERVE MORE
more clients, more sales, more impact, more money, more security
and MORE FUN!