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Helping organisations achieve commercial growth by
developing people, building partnerships and creating experiences
that customers remember.

People • Partnerships • Experiences • Growth
Helping organisations grow by aligning commercial strategy, customer experience, leadership and storytelling
creating stronger businesses, more engaged teams and more loyal customers.
Working alongside ambitious business owners to uncover opportunities for growth, strengthen teams, create memorable customer experiences 
and build businesses people return to and recommend. 
Whether you run a farm shop, artisan food business, country house, visitor attraction, independent retailer, hospitality venue 
or experience-led business, sustainable growth comes from more than great products or clever marketing. 
It comes from aligning your people, your partnerships and your customer experience around a clear commercial vision. 
My role isn’t simply to identify opportunities, it’s to help you turn them into practical action that delivers measurable results.

Helping Good Businesses Become Great Businesses 
 Every successful business reaches a point where an outside perspective can unlock new opportunities.  
Sometimes it’s improving the customer journey.  
Sometimes it’s developing your team.  
Sometimes it’s strengthening your brand story.  
Sometimes it’s spotting commercial opportunities hiding in plain sight.  
The businesses that grow most successfully don’t treat these as separate challenges. 
They understand that commercial success is created when leadership, people, customer experience and brand all work together.  
Small improvements made consistently can increase customer loyalty, improve team engagement, encourage repeat business 
and create advocates who become your most valuable form of marketing.

Founder Stories That Build Trust 
Every founder has a story.  
The most successful businesses don’t just sell products or services
they help customers understand who they are, why they exist and what they stand for.  
Founder Stories combine documentary-style interviews with strategic business insight, 
creating authentic video content that strengthens your brand, 
builds trust with customers 
and helps your team reconnect with the purpose behind the business.  
Because when people connect with the story behind your business, 
they don’t simply become customers.  
They become supporters, advocates and ambassadors.


Start with a complimentary Experience Review .
Curious what your customers really experience?  
This complimentary 10-minute review highlights simple opportunities to strengthen your customer journey and
identifies improvements that could increase customer loyalty, recommendations and revenue.  
Book Your Free Review

MISSION
"My mission is to help founder-led rural businesses create experiences people remember and stories worth sharing.  I believe the most memorable businesses are built on more than great products or beautiful places. They create spaces where people gather, connect and feel something meaningful through food, atmosphere and thoughtfully designed experiences.  It’s often the smallest details—a gesture, a conversation, a feeling of being genuinely welcomed—that leave the greatest impression.  When those moments are created with intention, they don’t simply shape an experience…  they become the story people tell afterwards".
Tina Jesson: Customer Experience Consultant | Founder Story Producer & Presenter

Ways to Work with Tina

Customer Experience Consulting

Helping founder-led rural businesses create customer journeys that encourage loyalty, recommendations and repeat visits.  

Learn more

Founder Stories & Experience Review

Documentary-style interviews that uncover the people, passion and purpose behind your business, creating long-form films, podcasts and marketing content that builds trust and connection.

Discover Founder Stories

Experience Growth Programme

Strategic consultancy combining customer experience, storytelling and practical business development to help you grow without losing what makes your business special.

Explore the Programme

 "Tina worked with the Redrow Marketing Team to create an experiencial service for our clients which improved our bottom line significantly." 

Simon Bennett
Marketing Director, Redrow Homes

 "Tina worked with the event production team to create 4 room sets, an interactive consultancy area and worked with vendors to help us produce an interactive feature and sell more tickets." 

BBC Good Homes Show
Event Production Team

 "I am so charged up and better able to focus with your advice & coaching. Thank you for making the VIP area of Wellbeing Fest Event such as success - we'll be doing it again next year"

Karmen Fink
Founder, Wellbeing Fest

Join The Xperience Academy

because
YOU DESERVE MORE
more clients, more sales, more impact, more money, more security
and MORE FUN!

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